State Bank Of India 2022 Jobs Recruitment Notification. SBI inviting applications for the positions of Specialist Cadre Officer . Interested and Eligible candidates can apply for the positions.
Last Date for Submission of Application is on 04th May, 2022.
No.of Posts and Vacancies :-
Specialist Cadre Officer - 11 Post
Education Qualification :
State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis.
1. Position: Vice President & Head (Contact Centre Transformation)
2. No of Post: 01
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer Science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post qualification experience of minimum 10 yrs with at least 5-7 yrs experience in running Digital Transformation/Change Management projects across large and complex accounts in the customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management.
● Excellent communication skills,
● Strong team management skills
● Knowledge of Digital deployment of applications through call centres
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveProgram Manager Contact Centre
2. No of Post: 04
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs. with at least 2 yrs experience as Program Manager across Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc.
● Experienced in identifying process gaps and measuring Key Performance Indicator (KPI)
● Managing projects for customer journeys
● Designing customer journeys
● IT service Management workflow configurations
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCustomer experience, Training & Scripts Manager (Inbound & Outbound)
2. No of Post: 02
3. Educational Qualification: Graduate from a recognized University Postgraduate in Human Resource Management will be Preferred.
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) (preferred), global e-commerce, etc. (Preferably-Customer Operations Performance Centre (COPC) certified organizations)
● Deep knowledge of contact centre fundamentals of Banking Financial Services and Insurance Sector (BFSI), service excellence, and client management
● Excellent communication skills, both written and verbal to manage international client communications (English and Hindi languages)
● Strong team management skills
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCommand Centre Manager
2. No of Post: 03
3. Educational Qualification: Graduate from a recognized University Postgraduate in Quality Management /Analytics/ Data Sciences will be preferred.
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in managing Customer service BPO domain or in captive centres of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, service excellence, and client management
● Strong team management skills
● Data analysis
● Managing strong MIS / development of new Management Information System (MIS)
● Designing dashboards
● Troubleshooting
● IT service Management workflow configuration
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
1. Position: Senior Special ExecutiveCommand Centre Manager
2. No of Post: 01
3. Educational Qualification: Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred
4. Work Experience & Specific Skill as on 01.04.2022:
● Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.
● Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.
● Prior experience of Improving KPIs such as connect percentage, dial outs, etc.
● Strong team management and data driven skills
● Troubleshooting
● Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards
5. Remuneration/ CTC (Negotiable): CTC will not be a limiting factor for deserving candidate. CTC will depend upon experience and emoluments of candidate in the present employment and place of posting.
6. ADVERTISEMENT No. CRPD/SCO/2022-23/05
Age Limit:
Max Age as on 01.04.2022: 35 to 50 years
Application Fees:
Application fees (Non-refundable): Rs 750/- ( Seven Hundred Fifty only) for General/ OBC/EWS candidates and NIL for SC/ST/PWD candidates.
General Information:
i. Before applying for a post, the applicant should ensure that he/ she fulfils the eligibility and other norms mentioned above for that post as on the specified date and that the particulars furnished by him/ her are correct in all respects.
ii. In Case It Is Detected At Any Stage Of Recruitment That An Applicant Does Not Fulfil The Eligibility Norms And/ Or That He/ She Has Furnished Any Incorrect/ False Information Or Has Suppressed Any Material Fact(S), His/ Her Candidature Will Stand Cancelled. If Any Of These Shortcomings Is/ Are Detected Even After Engagement, His/ Her Contract Are Liable To Be Terminated.
iii. The applicant should ensure that the application is strictly in accordance with the prescribed format and is properly and completely filled.
iv. Engagement of selected candidate is provisional and subject to his/ her being declared medically fit as per the requirement of the Bank. Such engagement will also be subject to the service and conduct rules of the Bank for such post in the Bank, in force at the time of joining the Bank.
v. Candidates are advised to keep their e-mail ID alive for receiving communication viz. call letters/ Interview date advices etc.
vi. The Bank takes no responsibility for any delay in receipt or loss of any communication.
vii. Candidates belonging to reserved category including, for whom no reservation has been mentioned, are free to apply for vacancies announced for unreserved category provided, they must fulfill all the eligibility conditions
applicable to unreserved category.
viii. Candidates serving in Govt./ Quasi Govt. offices, Public Sector undertakings including Nationalized Banks and Financial Institutions are advised to submit ‘No Objection Certificate’ from their employer at the time of interview, failing which their candidature may not be considered and travelling expenses, if any, otherwise admissible, will not be paid.
ix. In case of selection, candidates will be required to produce proper discharge certificate from the employer at the time of taking up the engagement.
x. Candidates are advised in their own interest to apply online well before the closing date and not to wait till the last date to avoid the possibility of disconnection / inability/ failure to log on to the website on account of heavy load on internet or website jam. SBI does not assume any responsibility for the candidates not being able to submit their applications within the last date on account of aforesaid reasons or for any other reason beyond the control of SBI.
xi. Decisions Of Bank In All Matters Regarding Eligibility, Conduct Of Interview, Other Tests And Selection Process Would Be Final And Binding On All Candidates. No Representation Or Correspondence Will Be Entertained By The Bank In This Regard.
xii. The applicant shall be liable for civil/ criminal consequences in case the information submitted in his/ her application are found to be false at a later stage.
xiii. Where interview without any written test is the mode of recruitment, merely satisfying the eligibility norms does not entitle a candidate to be called for interview. Bank reserves the right to call only the requisite number of candidates for the interview after preliminary screening/ short-listing with reference to candidate’s qualification, suitability, experience etc.
xiv. In case of multiple application for single post, only the last valid (completed) application will be retained and the application fee/ intimation charge paid for other registration will stand forfeited. Multiple appearance by a candidate for a single post in interview will be summarily rejected/candidature cancelled.
xv. Any legal proceedings in respect of any matter of claim or dispute arising out of this advertisement and/or an application in response thereto can be instituted only in Mumbai and Courts/Tribunals/Forums at Mumbai only shall have sole and exclusive jurisdiction to try any cause/dispute.
xvi. Outstation candidates called for interview after short listing will be reimbursed the travel fare of AC-III tier (mail/ express only) for the shortest route in India or actual expenses incurred (whichever is lower) from the place of residence (i.e. address furnished in the application) or from the place of posting, to the place of interview and back. Local transportation expenses will not be reimbursed. A candidate, if found ineligible for the post will not be permitted to appear in interview and will not be reimbursed any fare.
xvii. Bank Reserves Right To Cancel The Recruitment Process Entirely At Any Stage.
xviii. At the time of interview, the candidate will be required to provide details regarding criminal cases(s) pending against him/her, if any. The Bank may also conduct independent verification, inter alia, including verification of police records etc. The bank reserves right to deny the engagement depending upon such disclosures and/or independent verification
Note:
1. Candidate belonging to OBC category but coming in the 'creamy layer' are not entitled to OBC reservation and age relaxation. They should indicate their category as 'GENERAL' or GENERAL (PWD) as applicable.
2. A declaration will have to be submitted in the prescribed format by candidates seeking reservation under OBC category stating that he/she does not belong to the creamy layer as on last date of online registration of application. OBC certificate containing the 'Non-creamy layer' clause, issued during the period 01.04.2022 to the date of interview, should be submitted by such candidates, if called for interview.
3. The number of vacancies including reserved vacancies mentioned above are provisional and may vary according to the actual requirement of the Bank.
4. Bank reserves the right to cancel the recruitment process entirely at any time.
5. Reservation for Person with Benchmark Disability (PWBD) is horizontal within the overall vacancies for the post.
6. PWBD candidate should produce a certificate issued by a competent authority as per the Govt of India guidelines.
7. Maximum age indicated is for General category candidates. Relaxation in upper age limit will be available to PWBD candidates as per Government of India Guidelines.
8. In cases where experience in a specific field is required, the relevant experience certificate must contains specifically that the candidate had experience in that specific field.
9. In cases the certificate of degree/diploma does not specify the field of specialization, the candidate will have to produce a certificate from the concerned university/college specifically mentioning the specialization.
Selection Process:
1. Selection Procedure:
● Short listing
● Interview &
● CTC Negotiation
2. The selection of candidates will be based on Short listing, Interview & CTC Negotiation.
3. Shortlisting:
Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Short listing Committee constituted by the Bank will decide the short listing parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard.
4. Interview: Interview will carry 100 marks. The qualifying marks in interview will be decided by Bank. No correspondence will be entertained in this regard.
5. Merit List:
Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.
How to Apply:
i. Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/web/careers and pay the application fee using Internet Banking/ Debit Card/ Credit Card etc.
ii. Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his/her photo and signature as specified on the online registration page (under ‘How to Upload Documents”).
iii. Candidates should fill the application carefully. Once application is filled-in completely, candidate should submit the same. In the event of candidate not being able to fill the application in one go, he can save the information already entered.
a. When the information/ application is saved, a provisional registration number and password is generated by the system and displayed on the screen.
b. Candidate should note down the registration number and password. They can re-open the saved application using registration number and password and edit the particulars, if needed.
c. This facility of editing the saved information will be available for three times only. Once the application is filled completely, candidate should submit the same and proceed for online payment of fee.
iv. After registering online, the candidates are advised to take a printout of the system generated online application forms.
v. Online Registration of Application and Online Payment of Fee: From 13.04.2022 To 04.05.2022